Our refund/exchange policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Only item(s) that are of incorrect size, fit or item(s) that are defective/damaged as a result of a manufacturing issue are eligible for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded. Sale items cannot be refunded.
To exchange an item that is of the wrong size, colour or fit it must be unused and in the same condition that you received it. It must also be in the original packaging with the original tags and labels still attached to the product.
If you need to exchange it for the same item, send us an email at email@example.com and send or bring your item to: Mahabub, 1 Queensway, Queensway Shopping Centre, #02-11, Singapore 149053.
To return your product, you should mail your product to: Mahabub, 1 Queensway, Queensway Shopping Centre, #02-11, Singapore 149053.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.